This guide will answer some common questions about participating in surveys to share feedback and help your organization improve.

📽 Check out our video tutorial on how to participate in surveys in IMPACT

📝 Here is a step-by-step guide on how to participate in surveys in IMPACT

Step 1: Access the Survey

1. Open your email and locate the survey invitation.

2. Click the "Submit Answers in IMPACT (formely Plai)" link in the email.

3. You’ll be redirected to the IMPACT platform.

Step 2: Start the Survey

1. Once in IMPACT, click "Write Response."

2. Then click "Answer Survey" to begin.

Step 3: Answer the Questions

1. Click on your desired answer for each question.

2. Click "Confirm" to save your response.

3. At the top of the page, check if your answers are anonymous or visible to others.

Step 4: Add Comments (Optional)

1. For any question, click "Add Comment…" if you want to provide additional context.

2. Enter your comment in the field labeled "Add a few words to explain your answer…"

3. Click "Confirm" to save your comment.

Step 5: Submit Your Survey

1. Once you’ve answered all the questions, click "Submit."

2. After submission, click "Close Survey" to finish.

Step 6: Verify Completion

You’ll be redirected to the Surveys section in IMPACT, where you can see that your survey is marked as completed.

Where can I access my surveys?

As a user without HR admin or manager permissions, you can access your surveys anytime in the "My surveys" tab. Once the survey begins, you will receive a notification via email with a direct link to an active survey and a deadline to submit the answers.

Make sure to click the "Save" button after writing your responses at the end of the survey. This will ensure that your response has been recorded.

Are my responses truly anonymous?

Yes, all surveys collect anonymous feedback by default. However, HR admins can change the settings during setup to collect non-anonymous responses. If your survey is set up to be anonymous, you will see a clear hint guaranteeing your anonymity. The same prompt will be in the case of a non-anonymous survey.

Who has access to view my responses?

Your survey responses will be available to HR admins and/or HR managers who set up the survey. Additionally, access to your responses may be granted to other people, most commonly managers or C-level executives within your organization.

Can I edit my responses?

During a survey, you can go back to previous questions and edit your responses by clicking the "Previous" button. However, it is impossible to edit your responses after submitting them.